The Information We Collect
We collect the following categories of information, which may be considered personal information when maintained in the identifiable form:
First name and surname, username and password, email address, contact information, carrier appointments, and state license you provide us when you register for an account on the Site or EYC Portal, sign-up to receive communications or materials from us, or otherwise submit a form to us;
Usage, viewing, logs, metrics, and other device and technical data collected when you visit our Site, use the EYC Portal as an end-user, or open or reply to emails we send. This may include information such as your web request, Internet Protocol (“IP”) address, device identifiers, device information (such as OS type or browser type), cookie IDs, referring/exit pages and URLs, interaction information (such as clickstream data), domain names, pages viewed, crash data, and other similar technical data;
Information about you and your company collected from third party of public sources or that we receive from companies that partner with us to provide products and services; this may include information about you and your company we receive from our advertising/market research partners, who may provide us with information about your interest in and engagement with our website or online advertisements; and
Location information when you visit our Site or use our EYC Portal, including location information either provided by a mobile device interacting with one of our sites and applications or associated with your IP address. We may also collect non-personally identifiable information.
We may use both personal information and non-personally identifiable information to create aggregate data.
How We Collect Information From You
We collect information from you when you submit it to us, for example, when you request access to the EYC portal, registering for an account, contacting us, or respond to customer surveys.
We may also:
Obtain information about you from resellers and other third-party partners;
Acquire data from public sources or from third-party sources; such as our advertising and market research partners, including to update or enhance the additional information collected about you. Local law may require that you authorize the third party to share your information with us before we can acquire it; and
Automatically acquire information when you reply to or interact with an email we send, such as to track your engagement with our messages or when your replies to our message contain additional email addresses.
How We Use Your Information
We may use the information collected to:
Activate your account, update your information, respond to your questions and concerns; for example, if you inquire about the status of your registration, we may use your data to respond to and process these requests;
Provide you with products and services, and personalize your experience; for example, we may use the information on your prior activities to tailor the features and content on our Site, or we may use technical data to remember your preferences;
Communicate with you about your account, and provide related communications, such as information about new features and policy updates;
Operate, maintain, analyze, develop, update and improve our Site, the EYC portal, and other products and services we offer. For example, we may administer and track users’ activities on our Site to determine how to improve our content and features, or we may analyze trends and gather demographic information about our user base to better tailor our marketing efforts;
Send you news, updates, product information, event announcements, or other marketing communications. Please see the section entitled “Your Controls and Choices” for an explanation of your choices related to these communications; and
We also use non-personally identifiable information, such as usage data and aggregated data, for other lawful purposes, such as to create blog posts and content that others may find useful.
Your Controls and Your Choices
We provide you with certain controls and choices regarding the use of your personal information, which may include:
Correct and update your account, appointment and license information. By logging into your account on our Site and/or the EYC Portal, you may be able to change certain information. Your account/profile settings may also permit you to opt-out of some types of notification messages. To protect your privacy and security, we require your username and password in order to verify your identity before granting you account access or making changes.
Changing your choices for marketing communications. You can opt-out of the marketing communications by clicking the unsubscribe link in the applicable email or sending a request to firstname.lastname@example.org. Please note that, even after you opt-out from receiving marketing messages from us, you may continue to receive product-related messages.
Cookies and Other Technologies
In many circumstances, you can exercise these choices yourself using the tools described above. If you cannot do so, please contact us as indicated in the “Contact Us” section below to discuss your options. We will respond to your request within 30 days. Please be aware that, if you do not allow us to collect personal information from you, we may not be able to deliver certain products, features, and services to you, and some of our products and services may not work appropriately or be able to take account of your interests and preferences.
Protecting the privacy of young children is especially important. For that reason, Optimizely does not knowingly collect or solicit personal information from anyone under the age of 13. In the event that we learn that we have collected personal information from a child under age 13, we will delete the information we have stored as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us as indicated in the “Contact Us” section below.
Data Security and Integrity
Enroll Your Clients is concerned about the security of your data. We have implemented technical and organizational security measures that are designed to help protect your information from unauthorized access, disclosure, use and modification. From time-to-time, we review our security procedures to consider appropriate new technologies and methods.
If we learn of a security breach, we may attempt to notify you electronically so that you can take appropriate protective steps. We may also post a notice on the Site or EYC Portal if a security breach occurs. Depending on where you live, you may have a legal right to receive a notice of a security breach in writing.
Do Not Track and Cross-Site Tracking
Do Not Track is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. For information about Do Not Track, visit www.allaboutdnt.org. At this time, we do not respond to Do Not Track browser settings or signals. In addition, some of our advertising partners, and other third-party services and tools on our Site and/or the EYC Portal, may use standard technologies, such as cookies, pixel tags, and web beacons, to collect information about your internet activities across websites. You may be able to disable certain third-party cross-site tracking as described in the “Your Choices” section above.
Notices may be by email to the last email address you provided us, by posting notice of such change on our Site or the EYC Portal, or by other communication channels. You consent to receive notices in these ways. We reserve the right to determine the form and means of providing notifications to you, consistent with applicable law.